FAQ

What is your bamboo fabric made out of?

95% Viscose Bamboo, 5% Spandex

Where are your products made?

All our products are designed in US and made in China.

When will I receive my order?

Orders are shipped via USPS within 1-3 business days once received. Once your order has shipped, you will receive an email confirmation with a link to track your shipment in realtime. Then, it generally takes 3-5 business days for USPS to deliver the product.

Can I change or cancel my order?

Any changes to your order (including cancellations) must be requested within 24 hours of your order confirmation. Our team strives to ship out orders as soon as possible to ensure prompt arrival. Please email us at sales@oliveandremy.com for any changes or cancellations.

While we try our best to make the necessary changes to your order, we cannot guarantee this.

What do I do if my order is incorrect or damaged?

Please email us at sales@oliveandremy.com with a brief description of the incorrect or damaged order. For damages, please include a photo.

How do I care for each product?

Each product at Olive+Remy are long-lasting and have great durability, but to maximize their utility, please follow the care instructions on the label of each product.